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Troubleshooting

No license available

No MICRESS license (FlexNetPublisher system) is found

# License check ...

 # No valid license could be found at the default locations:
 #  MICRESS directory or location specified by the
 #  environment variables 'ACMICRES_LICENSE_FILE' or 'MICRESS_LICENSE'
 # Please specify a license file
 #  or a machine where a license server is running (i.e. @<server_name>)
 # (Type 'verbose' or press 'return' to enable diagnostics)
 # (Input 'file dialogue' or press 'return' twice
 #  for a file selection tool)

Solution:

  • Run MICRESS from the command line, resp. drag and drop the driving file on the respective desktop icon on Windows (connected with starter script). Do not use MICpad here.
  • Answer the dialog above with 'verbose' to enable diagnostics.
  • If you have a standalone license, press 'enter' twice to choose your license file (*.lic).
  • If you have a network license, enter your server (@\<server host name or IP>) (see installation).
  • If you see 'invalid host' messages, check if your computer has an IP in the licensed range. If your administrator cannot tell you, see diagnostic information.

No MIC-TQ license (Safenet Sentinel system) for running MICRESS with coupling to thermo-dynamic data is found

# Reading GES5 workspace ...

 For support on this product contact "support@thermocalc.se"

TQ initialization failed!
Usually, this indicates a missing MIC-TQ license.
Please contact 'support@micress.de'.

Solution:

  • Run example T002_AlCu.dri from the example collection. It uses a free database which only requires a basic license feature. If this example does not run, contact support by emailing to support@micress.de. Include diagnostic information (see running license diagnostic).

  • Check which databases are included in your GES5 file
    The used GES5 file can be found in the database section of your driving file. There is an according Thermo-Calc macro file for each GES5 file of the example collection. This is a normal text file.
    This simulation can only run if your Thermo-Calc license includes according database features. You can list the included features with the Thermo-Calc GUI ( Help->Show license info) or by running the license diagnostic tool located in the MICRESS Safenet folder.
    Remake the GES5 file using only licensed databases (see GES5 file creation).

Diagnostic information and contacting support

  • MICRESS 7.3 provides license diagnotic tools for Windows and Linux (micress-diagnostics-windows/linux) located in the MICRESS Bin folder.
  • Optional under Linux: use the micress-diagnostics.sh starter script to make a diagnostic with the same environment as the other MICRESS starter scripts
  • As default, these tools will create an HTML diagnostic report in your documents folder, resp. in your home directory (see screen output).
  • Optional: call the diagnostic tools with the option '--help' to get the usage information. You can change the report format and the output location.
  • Email the diagnostic report to support@micress.de.

License Server does not start (lmtools)

Windows

'lmtools' server page reports that the license server process did not start successfully or just hangs.

Solution:

Check the log file in the configuration tab (View log). If there is a log file, contact support to get help. If not, check the configured location of the log file. Is a Windows local service allowed to write there? Usually, a location under 'C:\ProgramData' is a good choice.

Firewall blocks communication

MICRESS is running on the license server and checks license properly. But any license servers can be found on other clients in the network despite of valid clients IPs.
The firewall might block necessary ports for communication.

Solution:

  • License managers log files show which ports are involved (see section Installation-Firewall.
  • Set up according firewall rules for the license manager ('lmgrd.exe') and the vendor demon ('acmicres.exe').

Missing library ( *.DLL, *.so )

Windows

MICRESS and its tools are compiled with Microsoft Visual Studio. On fresh Windows installations, the Microsoft Visual C++ Redistributable libraries might be missing.

Solution:

Download the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019 from Microsoft support (file: 'vc_redist.x64.exe') and install as administrator.

Linux

  • The Thermo-Calc TQ library or a Qt framework library is not found.
    Solution:
    Run the appropriate starter scripts for the application, e.g. 'MICpad.sh' or 'MICRESS_TQ.sh'. Feel free to adjust your shell profile accordingly to run 'exe', directly.

  • MICRESS version 7.2 provides some additional libraries (e.g. libm.so.6 ) for a convenient start up of DP_MICRESS. Some of these libraries might conflict with your system.
    Solution:
    Remove, resp. backup, the conflicting libraries from the Bin folder of the MICRESS installation and use your installed libraries. If they are missing, install them from your OS repository.

Ubuntu 20.04.03

The XCB platforms driver library was found but cannot be loaded because of missing dependencies, esp. xcb-xinerama.

Solution:

Identify missing software packages (ldd) and install them in your system.

Installing additional packages on Ubuntu 

ldd platforms/libxcb.so
sudo apt-get install libxcb-xinerama0